Error messages

First of all, don't panic. Errors can have a variety of causes. They can be due to an underlying hardware problem, some can be caused by a dropped Bluetooth connection and will resolve themselves, and some just may require an update.

Generic Error

This screen has a lot of information which will help our engineers figure out what went wrong. Please take a picture and contact us here.

Error location

Explains where in the code this error arose from. This won't mean much to you. You'll commonly see text containing:

  • "beeline" : Likely a Bluetooth related issue. If it resolves itself then don't worry but do let us know that you saw it, please.
  • "imu" or "i2c": Likely a hardware run-in. Please contact us here and we can help you out!  

Software version (starting with v)

This tells us the device firmware version. It might help to update the device. To do this, hold the power (top) button for many minutes. This ensures that the button is held when the Moto reboots. It will then reboot into the update mode from where it can be updated via the Beeline App. 

Hardware version (starting with p)

This tells us exactly what type of device we are dealing with here

Error number (starting with ec)

This tells us about the type of Error. The numbers are meaningful to our Engineers.

WDT Error

This error is very rare but occurs when the device had to restart after it got stuck and froze. Ideally, you could provide us with information about what screen it was on when it stuck or what you did to cause it. Please do contact us here.

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